Privacy Policy

Our Privacy Policies are;

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT: HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your debit/credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@ascensions.co.in or mailing us at: Ascensions, Shrinagar Colony, Near Bank of Baroda (A G Colony Main Road) Patna - 800025, Bihar (INDIA). We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. session_id, unique token, sessions, to store information about your session (referrer, landing page, etc). Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, set by Google and tracks who visits the store and from where.

AGE OF CONSENT

By using this site, you represent that you are at least the age of 18 in case you are from India or majority in your state or province of residence in other country, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@ascensions.co.in or by mail at Ascensions, Shrinagar Colony, Near Bank of Baroda (A G Colony Main Road) Patna - 800025, Bihar (INDIA).

TERMAS AND CONDITIONS

INTRODUCTION

Welcome to Ascensions Software & IT Infrastructure The Ascensions Website and Applications (like Dolchi and others) is owned and operated by Ascensions Software & IT Infrastructure (herein for brevity referred to as "Ascensions"). By using or registering for www.ascensions.co.in or Dolchi app, users and the entities or persons they represent ("User" or "Users") agree to be legally bound and abide by the terms, conditions, and notices set forth or referenced herein and any other condition displayed on any of the pages of the Ascensions Website (collectively, the "Terms").

The amended terms and conditions shall override the Terms to extent any such amended term is inconsistent or repugnant to these Terms and all Users shall be bound by such amended Terms. You can review the most current version of the Terms at any time at our website. Your continued use of the Ascensions Website following the posting of any Modifications constitutes acceptance of the same. If you do not agree to these Terms, as amended from time to time, please do not access or avail of the Services provided or use the Ascensions Website. Ascensions reserve the right to change, alter, modify, and amend these Terms, from time to time, at its sole discretion without serving any notice to you ("Modifications"). The use of the term Representatives shall include Ascensions’s employees, directors, officers, shareholders, representatives, advertising, promotion and fulfillment agencies, consultants and advisors).

ELIGIBILITY FOR MEMBERSHIP

Use of the Site of App is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited. www.ascensions.co.in or Dolchi reserves the right to terminate your membership and refuse to provide you with access to the Site if www.ascensions.co.in or Dolchi discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by www.ascensions.co.in or Dolchi for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail not-withstanding any variance with any other terms of any order submitted. By using the services of www.ascensions.co.in or Dolchi you agree to be bound by the Terms and Conditions.

ACCOUNT AND REGISTRATION OBLIGATION

"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. www.ascensions.co.in or Dolchi shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If www.ascensions.co.in or Dolchi has reason to believe that there is likely to be a breach of security or misuse of the www.ascensions.co.in or Dolchi, we may require you to change your password or we may suspend your account without any liability to www.ascensions.co.in or Dolchi. You also agree to Provide true, accurate, current and complete information about yourself in www.ascensions.co.in or Dolchi registration form (such information being the "Registration Data") Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if www.ascensions.co.in or Dolchi has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, www.ascensions.co.in or Dolchi has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

AUTHENTICITY / GEO LOCATION OF PRODUCT ORIGIN INFORMATION

While www.ascensions.co.in or Dolchi strives to provide accurate product name and style information we cannot provide precise authenticity / geo location / physical location of the origin of any product since a product can come through multiple layers of suppliers, 3rd party vendors before finally being sold on our website. www.ascensions.co.in or Dolchi does not provide any GI tag / labels / written certificate of authenticity for any of its products sold on the website. In situations where the product does come with a GI tag or any form of authenticity document it would be explicitly mentioned in the product details of the product listing page. The above is especially applicable and not just restricted to products All concerns should be clarified before making the actual purchase.

PRICING INFORMATION

While www.ascensions.co.in or Dolchi strives to provide accurate product and pricing information, pricing or typographical errors may occur, www.ascensions.co.in or Dolchi cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, www.ascensions.co.in or Dolchi shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, www.ascensions.co.in or Dolchi may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and www.ascensions.co.in or Dolchi will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that www.ascensions.co.in or Dolchi accepts your order the same shall be debited to your debit/credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to www.ascensions.co.in or Dolchi dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your debit/credit card account. We strive to provide you with the best prices. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without any Prior notice.

CANCELLATION BY WWW.ASCENSIONS.CO.IN OR DOLCHI

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

FRAUDULENT / DECLINED TRANSACTIONS

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

DEBIT/CREDIT CARD DETAILS

You agree, understand and confirm that the credit card details provided by you for availing of services on www.ascensions.co.in or Dolchi will be correct and accurate and you shall not use the debit/credit card which is not lawfully owned by you, i.e. in a debit/credit card transaction, you must use your own debit/credit card. You further agree and undertake to provide the correct and valid debit/credit card details when making payment to www.ascensions.co.in or Dolchi. Your debit/credit card information never reaches www.ascensions.co.in or Dolchi, we just get pass, hold or fail message from our payment gateways. The said information will not be utilized and shared by our payment gateways or www.ascensions.co.in or Dolchi with any of the third parties unless required for fraud verification or by law, regulation or court order. www.ascensions.co.in or Dolchi will not be liable for any debit/credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

RETURN POLICY INFORMATION

www.ascensions.co.in or Dolchi has listed out the Return Policy elaborately in the Return Policy section of the website. A "buyer" is assumed to have gone through the return policy and accepted the conditions stated on the Return Policy as terms of the purchase.

REFUND & CANCELLATION POLICY?

Cancellation - Customer can request for cancellation of order on www.ascensions.co.in or Dolchi via email or whatsapp or phone upto 24 hrs of placing order provided the order has not been shipped out and tracking sent to customer. No cancellation request will be accepted after order has been shipped. At that point normal Return Policy norms will be applied. If cancellation request is accepted, full refund will be issued within 48 hrs. The refund amount will be credited to customer bank account / to the original mode of payment in 7-10 business days (time taken by payment gateway and bank processing time involved).

REFUND

For "cancelled order" refund prior to ship out full refund would be issued within 48 hrs and the refund amount will be credited to customer bank account / original mode of payment account in 7-10 business days (time taken by payment gateway and bank processing time involved). For "return order" refunds, the final amount to be refunded will be determined as per the Return Policy of the website or App. Customer has to reach out to www.ascensions.co.in or Dolchi within 48 hrs of order shipment receive for any returns. No returns / refunds requests will be accepted beyond 7 days of order shipment receive. Final refund amount (as determined post deductions etc defined in Return Policy) will be issued within 48 hrs. The refund amount will be credited to customer bank account / to the original mode of payment in 7-10 business days (time taken by payment gateway and bank processing time involved).